Shipping
Shipping Information
At Apache Shops, we understand that receiving your items quickly and safely is of paramount importance. That's why we offer two convenient shipping options to our customers within the UK, ensuring that your shopping experience with us is as seamless as possible. Below, you'll find detailed information about our shipping costs and options.
Standard Delivery - £3.99 - 1-3 Working Days
Our Standard Delivery option, facilitated through Royal Mail. For just £3.99, your items will be delivered right to your doorstep within 1-3 working days. We strive to ensure that your order is handled with care and arrives in a timely manner, keeping you updated every step of the way.
Express Delivery - £6.99 – 1 Working Day
Need your items sooner? Our Express Delivery service, also provided through Royal Mail, is designed for those who need their order quickly. For £6.99, we prioritize your order to ensure that it arrives at your door within 1 working day. It's the perfect option for last-minute gifts or urgent needs, providing you with speed and reliability when it matters most.
Dispatch Information
We aim to dispatch all orders within 24 working hours, ensuring that your purchase begins its journey to you as swiftly as possible. Our partnership with Royal Mail allows us to offer reliable and efficient delivery services both within the UK and internationally.
Additional Information
- All orders are dispatched from our warehouse in the UK.
- We process orders Monday through Friday, excluding public holidays.
How to Choose Your Shipping Option
Choosing your shipping option is simple. During the checkout process, you'll have the opportunity to select your preferred delivery method based on your needs. Whether you choose Standard or Express Delivery, we're committed to providing you with a smooth and efficient shopping experience.
International Shipping - £4.99 – 5 – 10 Working Days
For our valued international customers, we're pleased to offer a flat-rate shipping option of £4.99, also via Royal Mail. We want to ensure that no matter where you are in the world, you can enjoy our products without worrying about excessive shipping costs. Your order will be delivered within an estimated 5-10 working days, ensuring that you receive your items in a timely manner, no matter the distance.
Currency Conversion
The cost of international shipping will be automatically converted to your local currency during the checkout process, based on the current exchange rate. This means you'll be able to see exactly how much you're paying in a currency that's familiar to you, without any hidden fees or surprises.
Disclaimer
While we strive to meet the delivery times stated, please note that these are estimates and not guarantees. Once your order is in the hands of Royal Mail or other third-party carriers, factors outside of our control, such as logistical delays or customs processing for international shipments, may affect the delivery time. Apache Shops is committed to providing the best possible service and will always work towards ensuring timely delivery within the estimated time frames.
Have any questions or concerns? We’re always ready to help! Call us on 01621 336 451 or send us an email
RETURNS
If you are not happy with your purchase made on our website- simply return it to us in its original condition, with your proof of purchase receipt within 28 days and we will issue you with a refund.
All sale items are final and non-returnable.
Please allow up to 5 working days to process refunds from the date of delivery to us. Refunds can take 3-5 Working days to show in your bank account once processed.
Unfortunately we do not offer free returns, or refunds for postage paid at this stage.
We advise to send parcels back with a signed/ tracked service. Please always keep proof of postage until you receive your refund monies back, otherwise this will alter your rights to a refund.
Please take extra care when trying on your purchases, as any self-made marks (such as make-up, self tan, lotions, perfumes etc.) may change your entitlement to a refund.
Please note that Apache Clothing shops are a completely separate entity and transactions conducted on this website are separate to those made in the Apache Clothing Stores, therefore all website returns can not be taken back to the shops for a refund. We apologise if this causes any inconvenience.
Lastly, If you receive the wrong item/ faulty item- We are very Sorry!!! If this should happen please get in contact with us by way of email within 30 days, leaving your preferred way of contact and we will get back to you as soon as possible, we aim to get back to you within 24hrs.
FAQ
Do you provide International delivery?
We deliver to England, Scotland, wales, USA and Spain.
How do I return an item?
Unfortunately, we do not offer free returns at this stage. All returns are to be sent with the returns form to:
Apache Shops
3D Galliford Road,
Heybridge,
Maldon,
Essex
CM9 4XD
What is your returns policy?
Please return items within 28 days for a refund. Please note we do not refund any postage costs.
Please refer to our Terms page for Christmas Returns.
How can I contact your couriers?
You will be notified by Royal Mail or DPD when your order has been dispatched. All point of contact can be found on the email or text you receive.
For all other delivery enquiries regarding DpD can be found on the website: