Customer Care
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We care about our customers experiences with Apache Shops LTD, if there is any queries or worries, please get in touch! Scroll down for our Returns policy. |
Have any questions or concerns? We’re always ready to help! Call us on 01621 336 451 or send us an email
RETURNS
If you are not happy with your purchase made on our website- simply return it to us in its original condition, with your proof of purchase receipt within 28 days and we will issue you with a refund.
All sale items are final and non-returnable.
Please allow up to 5 working days to process refunds from the date of delivery to us. Refunds can take 3-5 Working days to show in your bank account once processed.
Unfortunately we do not offer free returns, or refunds for postage paid at this stage.
We advise to send parcels back with a signed/ tracked service. Please always keep proof of postage until you receive your refund monies back, otherwise this will alter your rights to a refund.
Please take extra care when trying on your purchases, as any self-made marks (such as make-up, self tan, lotions, perfumes etc.) may change your entitlement to a refund.
Please note that Apache Clothing shops are a completely separate entity and transactions conducted on this website are separate to those made in the Apache Clothing Stores, therefore all website returns can not be taken back to the shops for a refund. We apologise if this causes any inconvenience.
Lastly, If you receive the wrong item/ faulty item- We are very Sorry!!! If this should happen please get in contact with us by way of email within 30 days, leaving your preferred way of contact and we will get back to you as soon as possible, we aim to get back to you within 24hrs.
FAQ
Do you provide International delivery?
We deliver to England, Scotland, wales, USA and Spain.
How do I return an item?
Unfortunately, we do not offer free returns at this stage. All returns are to be sent with the returns form to:
Apache Shops
3D Galliford Road,
Heybridge,
Maldon,
Essex
CM9 4XD
What is your returns policy?
Please return items within 28 days for a refund. Please note we do not refund any postage costs.
Please refer to our Terms page for Christmas Returns.
How can I contact your couriers?
You will be notified by Royal Mail or DPD when your order has been dispatched. All point of contact can be found on the email or text you receive.
For all other delivery enquiries regarding DpD can be found on the website: